Raising Quality
In today's visitor industry it is the quality businesses, in the quality destinations, that are winning the customers.
But what does raising quality actually mean, for tourism businesses.
Tourism Is Changing
Understanding how the industry is changing is the first step to meeting the new challenges.
What Raising Quality Means
What does raising quality mean for your business?
Making A Quality Plan
This is a step-by-step guide to raising quality across every aspect of your business.
Accessibility
Meet the needs of all your customers - and staff - by making your business more accessible.
Quality Schemes
Find information how to get the quality of your business nationally recognised through the VisitBritain and AA Quality Assessment scheme.
North East England Tourism Awards
Quality and excellence is celebrated each year in the regional tourism awards.
Quick Links
- Access Case Study - Discovery Museum
- 171 Kb
Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
- Access Case Study - Guides and Tours, Tom Keating
- 282 Kb
Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
- Access Case Study - Locomotion Museum
- 291 Kb
Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
- Access Case Study - Self-catering, The Hytte
- 773 Kb
Access case study for The Hytte self-catering property.
- Customer Tally
- 19 Kb
An Excel spreadsheet for analysing your customers by age, income, interest and origins
- Hints and Tips for Tourism Awards Entrants
- 25 Kb
Document containing hints and tips for entrants to the North East England Tourism Awards.
- Quality Planning Grid
- 87 Kb
An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
- Your Business and Disability Discrimination
- 113 Kb
This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.
Quality
- Gold for NE Businesses at National Awards (24/4/2008)
- Business Benefits Pack (20/7/2007)
Quality RSS News Feed
Features and Articles
Being Green & Sourcing Locally
Helping to conserve the environment isn't just a personal responsibility. It can save you money and win you customers.
IT, Websites & Selling Online
Desti.ne, computers, networks, technology for your business and how to design, build and promote your online presence.
Rules & Regulations
Knowing what you've got to (and how to do it) will save you time, money and stop you falling foul of the law.