Home / Business Toolkit / Raising Quality

Letter of thanksRaising Quality

In today's visitor industry it is the quality businesses, in the quality destinations, that are winning the customers.

But what does raising quality actually mean, for tourism businesses.

 

Tourism Is Changing
Understanding how the industry is changing is the first step to meeting the new challenges.

What Raising Quality Means
What does raising quality mean for your business?

Making A Quality Plan
This is a step-by-step guide to raising quality across every aspect of your business.

Accessibility
Meet the needs of all your customers - and staff - by making your business more accessible.

Quality Schemes
Find information how to get the quality of your business nationally recognised through the VisitBritain and AA Quality Assessment scheme.

North East England Tourism Awards
Quality and excellence is celebrated each year in the regional tourism awards.

Access Case Study - Discovery Museum
171 Kb
Access Case Study - Discovery Museum

Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.

Access Case Study - Guides and Tours, Tom Keating
282 Kb
Access Case Study - Guides and Tours, Tom Keating

Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.

Access Case Study - Locomotion Museum
291 Kb
Access Case Study - Locomotion Museum

Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.

Access Case Study - Self-catering, The Hytte
773 Kb
Access Case Study - Self-catering, The Hytte

Access case study for The Hytte self-catering property.

Customer Tally
19 Kb
Customer Tally

An Excel spreadsheet for analysing your customers by age, income, interest and origins

Hints and Tips for Tourism Awards Entrants
25 Kb
Hints and Tips for Tourism Awards Entrants

Document containing hints and tips for entrants to the North East England Tourism Awards.

Quality Planning Grid
87 Kb
Quality Planning Grid

An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.

Your Business and Disability Discrimination
113 Kb
Your Business and Disability Discrimination

This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.

Click here to download Adobe Acrobat Reader