Case Studies and Good Practice
Get inspired and gain valuable insight into how North East businesses have excelled at making themselves accessible to all customers.
Each case study takes the form of an interview with the key members of staff who planned and implemented the changes. They explore how they assessed their business, how they gained ideas, how they tested, planned and implemented their proposed changes - and what the benefits have been.
- Sonja Gregory – The Hytte, Bingfield, Northumberland. Gold Winner of the Tourism for All award at the 2008 North East England Tourism Awards
- Tom Keating – Blue Badge Guide and owner of Personalised Touring Services
- George Muirhead – Locomotion: The National Railway Museum at Shildon. Bronze Winner of the Tourism for All awards at the 2007 North East England Tourism Awards
- Iain Watson and Alisdair Wilson, Discovery Museum, NewcastleGateshead. Gold Winner of the Tourism for All award at the 2007 North East England Tourism Awards
- Video case studies - Five businesses explain how they made their business more accessible: Christine Brown - The Old Manse, Chatton; Chris Calvert - Bamburgh Castle; Lisa Jeffries - The Bowes Museum, Barnard Castle; Kate Hodgson - Mill Byre & Mill Granary, Ingleton; Christine Liddle - Birkheads Secret Garden & Nursery
- Imperial War Museum North - A Welcome All case study for an attraction
- The Hytte – A Welcome All case study for self- catering accommodation
- The Nurse’s Cottage – A Welcome All case study for accommodation and restaurant
- West Quay – A Welcome All case study for a shopping centre
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(or click here to see the full Access Library)
- Tourism – For everyone
Department for Work and Pensions case study and tips about useful ways and benefits of making a tourism business more accessible - Hospitality – For everyone
Department for Work and Pensions case study and tips about useful ways and benefits of making a hospitality business more accessible - Retail – For everyone
Department for Work and Pensions case study and tips about useful ways and benefits of making a retail business more accessible - Café case study
A Disability Rights Commission case study (now the Equality and Human Rights Commission) of a café providing hints and tips about how to improve access to premises and the services on offer - Newsagent case study
A Disability Rights Commission case study (now the Equality and Human Rights Commission) of a newsagents providing hints and tips about how to improve access to premises and the services on offer - More Department for Work and Pensions case studies - tourism
Read more tips and case studies for the tourism sector - More Department for Work and Pensions case studies - hospitality
Read more tips and case studies for the hospitality sector - A good practice guide for the arts
A guide to increasing participation in the arts, offering practical solutions to access for disabled people as artists, audience members, spectators, participants and employees
- Part 1
- Part 2
- Part 3
- Part 4
- Part 5
