National Customer Service Week 6 - 12 October 2008

25th September 2008

Categories: Quality

Have You Regisered For National Customer Service Week?

The Institute of Customer Service (ICS) organises National Customer Service Week each year, and in 2008 this is the 6 - 12 October.

Started in 2001, with only twenty participating companies, the event has grown in just seven years to include thousands of organisations. The aim of the week is always to raise awareness of customer service as the chief driver of any organisation, but also to bring a little fun and stimulation into proceedings.

Any organisation can register for customer service week and the website, www.nationalcustomerserviceweek.com, is packed full of ideas for events. Some of these include:

Job swap
Invite senior management to listen to and/or take calls
Run a series of forums - e.g. 10 tips for handling a complaint, five questions to ask your customer or how to keep cool with an angry customer
'Mystery shopper' exercises
Display service improvement initiatives for staff and customers to view
Communicate without email for a day - walk and talk
Display a 'Roll of Honour' for those with an ICS Professional Award, N/SVQ or other qualification in customer service
Staff/customer nominations for those they feel are customer service champions
Rewards for those that 'go the extra mile'
Create a customer service quiz/puzzle
Stress Release Day

Find out more, and register your organisation

Visit www.nationalcustomerserviceweek.com

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