Accessibility Case Studies
Get inspired and gain valuable insight into how other businesses have excelled at making themselves accessible to all customers. Please browse the case studies below.
Each case study takes the form of an interview with the key members of staff who planned and implemented the changes. It explores how they assessed their business, how they gained ideas, how they tested, planned and implemented their proposed changes - and what the benefits have been!
Each link will open in a new window as a pdf version of the case study that can be read online, printed or saved. You will be asked to either register (free and quick) or log on, if you have previously registered.
- Case Study 1: Discovery Museum, South Tyneside - Gold Winner of the Tourism for All award at the 2007 North East England Tourism Awards
- Case Study 2: The Hytte self-catering accommodation - Silver Winner of the Tourism for All award at the 2007 North East England Tourism Awards
- Case Study 3: Locomotion Museum, Shildon - Bronze Winner of the Tourism for All awards at the 2007 North East England Tourism Awards
- Case Study 4: Tom Keating, Blue Badge Guide and Touring Services
Quick Links
- Access Case Study - Discovery Museum
- 171 Kb
Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
- Access Case Study - Guides and Tours, Tom Keating
- 282 Kb
Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
- Access Case Study - Locomotion Museum
- 291 Kb
Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
- Access Case Study - Self-catering, The Hytte
- 773 Kb
Access case study for The Hytte self-catering property.
- Customer Tally
- 19 Kb
An Excel spreadsheet for analysing your customers by age, income, interest and origins
- Hints and Tips for Tourism Awards Entrants
- 25 Kb
Document containing hints and tips for entrants to the North East England Tourism Awards.
- Quality Planning Grid
- 87 Kb
An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
- Your Business and Disability Discrimination
- 113 Kb
This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.
Quality
- Gold for NE Businesses at National Awards (24/4/2008)
- Business Benefits Pack (20/7/2007)
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