Profit through Access

Raising Quality

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New online course

Profit through Access is a brand new online training course. Designed for tourism businesses - and free for your use - it will help you attract a wider range of visitors and improve your profits.

Download the transcript from the Profit through Access Video

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Written specially for tourism businesses

Some businesses are daunted by the prospect of tackling access. Many think it will be expensive. It needn’t be. One NorthEast has developed this course to help businesses improve the experience for all visitors. From an elderly couple who struggle with steps to a single traveller who is hard of hearing. From a family juggling children and luggage to a teenager managing diabetes. In fact any visitor who might need a little extra help.

This course will help you

recognise the opportunities accessibility offers your business
improve your understanding of how you manage your visitors’ experience
identify practical and low-cost ways you can improve your business
provide better information to potential visitors
write your Access Statement
learn from other businesses in the region

Study at your own pace

The course is divided into sections. You study in your own time - as much or as little as you like in a session.

Profit through Access is interactive

There are video clips with comments from visitors and ideas from other businesses. We ask you questions to get you thinking. As you work through the course, you will be able to develop an Access Statement and an action plan for your business. When you have completed the course you will receive a certificate.

"I came away with the knowledge and confidence to produce a comprehensive Access Statement. It really was a great course.” Chris Calvert Bamburgh Castle.

What you need

You can run Profit through Access on a standard dial-up connection (56K modem). However, for optimum speed and to watch videos, broadband is recommended. Most standard computers will run the course, but to see detailed technical specifications, click here.

Try the course today

The course is free for tourism businesses to use. You will simply need to register once and then you can return and log-in as many times as you (or your staff) like, in order to complete the course.

Already registered?
Login here: www.profitthroughaccess.co.uk/login.php
New user?
Sign up now: www.profitthroughaccess.co.uk/signup.php

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Quick Links

Access Case Study - Discovery Museum: 171 Kb; Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
Access Case Study - Guides and Tours, Tom Keating: 282 Kb; Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
Access Case Study - Locomotion Museum: 291 Kb; Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
Access Case Study - Self-catering, The Hytte: 773 Kb; Access case study for The Hytte self-catering property.
Customer Tally: 19 Kb; An Excel spreadsheet for analysing your customers by age, income, interest and origins
Easy Does It - New Guide to Accessibility for Tourism Businesses: 565 Kb; A new guide for tourism businesses from VisitBritain that looks at easy, practical and low-costs ways to improve the accessibility of your businesses.
Hints and Tips for Entrants: 444 Kb; Guidance and instructions for entrants to the 2009 North East England Tourism Awards.
Hospitality Assured Flyer: 83 Kb; Hospitality Assured is the quality assurance standard from the Institute of Hospitality. Download this flyer to find out how this customer-focussed standard can help you improve your services and win more custom.
National Accessible Scheme Flyer 2009/10: 1.4 Mb; This flyer describes VB's National Accessible Scheme, the benefits of joining and how you can have the joining fee waived for 2009/10.
Quality Planning Grid: 87 Kb; An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
Your Business and Disability Discrimination: 113 Kb; This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.