16th January 2009
Categories: What's New
Accommodation providers who are assessed by VisitBritain can now join the National Accessible Scheme without paying the joining fee - a discount of £61.
The National Accessible Scheme is for all accommodation providers - even if you have steps up to the front door and no ground floor bedrooms. An assessor visits your establishment and assesses your accessibility against national standards, then awards you a rating that effectively describes this to customers with impairments. You'll also receive a report and hints and tips on how to become more accessible.
There are many different kinds of impairments - it isn't all about wheelchair users. You can improve your accessibility for customers with hearing, visual, learning or physical impairments in many straightforward and cost-effective ways: better signage, more contrasting decor, a flashing alarm clock and simple customer service techniques such as learning to greet and welcome a deaf customer, reading a menu to a visually impaired customer or providing good literature about local places to visit and eat and drink at that have good accessibility.
If you participate in the scheme you can use the recognised logos in your marketing and you'll also be searchable by accessibility rating at www.visitBritain.com, listed at www.tourismforall.org.uk (the UK's premier site for holiday information for those with access needs) and have an entry in Easy Access Britian, the official guidebook.
Over 27% of the British public have a long-standing health problem or disability, so making your business more accessible opens you up to new customers. Other customers, such as older visitors and those with young children, also benefit too.
All types of accommodation provider can be assessed under the National Accessible Scheme and for 2009/2010, for those who particpate in VisitBritain quality schemes, VB are waiving the joining fee (normally £61). This means you only pay the assessment fee. You can be assessed for mobility, hearing or visual - or all three. To qualify for the offer you must have your Access visit carried out at the same time as your Quality assessment. Your access rating lasts for three years, so you only have to pay for an assessment once every three years.
Accommodation providers who are participants in the AA quality schemes can still join the NAS and enjoy all the benefits, but the joining fee will still apply.
Find out more now by:
Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
Access case study for The Hytte self-catering property.
An Excel spreadsheet for analysing your customers by age, income, interest and origins
A new guide for tourism businesses from VisitBritain that looks at easy, practical and low-costs ways to improve the accessibility of your businesses.
Guidance and instructions for entrants to the 2009 North East England Tourism Awards.
Hospitality Assured is the quality assurance standard from the Institute of Hospitality. Download this flyer to find out how this customer-focussed standard can help you improve your services and win more custom.
This flyer describes VB's National Accessible Scheme, the benefits of joining and how you can have the joining fee waived for 2009/10.
An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.