2009 Tourism Award Winners

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The region’s best tourism businesses celebrated at the 2009 North East England Tourism Awards at The Hilton, NewcastleGateshead, on Thursday 15 October last year.

Download and read Case Studies from some of our 2009 winners:.

And view Case Studies from some of our 2009 winners:

And below is a full list of all the 2009 Regional Award winners:

Access for All Tourism Award

GOLD - North Music Trust (The Sage Gateshead), NewcastleGateshead, Tyne & Wear
SILVER – Calvert Trust, Kielder, Northumberland
BRONZE – Hedley Hall Cottages, Sunniside, Tyne & Wear

Bed & Breakfast/Guest Accommodation of the Year

GOLD – The Old School B&B, Newton-on-the-Moor, Northumberland
SILVER – Chatton Park House B&B, Chatton, Northumberland
BRONZE – St Cuthbert’s House, Seahouses, Northumberland

Best Tourism Experience

GOLD – Gateshead Millennium Bridge, Tyne & Wear
SILVER – Hall Hill Farm, Lanchester, Co Durham
BRONZE – Calvert Trust, Kielder, Northumberland

Business Tourism Award of the Year

GOLD - Sunderland Football Club, Tyne & Wear
SILVER - The Hilton, NewcastleGateshead, Tyne & Wear
BRONZE – Gisborough Hall Hotel, Guisborough, Tees Valley

Caravan/Holiday Park of the Year

GOLD - Seafield Caravan Park, Seahouses, Northumberland
SILVER – Haggerston Castle Holiday Park, Berwick-Upon-Tweed, Northumberland
BRONZE - Heathergate Country Park – Blue Sky Resorts, Hexham, Northumberland

Large Hotel of the Year

GOLD – Gisborough Hall Hotel, Guisborough, Tees Valley
SILVER – The Hilton, NewcastleGateshead, Tyne & Wear
BRONZE – The White Swan Hotel, Alnwick, Northumberland

Large Visitor Attraction of the Year

GOLD – Hartlepool’s Maritime Experience, Tees Valley
SILVER – Bamburgh Castle, Northumberland
BRONZE – Belsay Hall, Castle and Garden, Northumberland

Outstanding Customer Service Award

GOLD - Stuart Buglass,The Marriott, Gosforth Park Hotel, Tyne & Wear
SILVER – Jeffrey Bishop, Thistle Middlesbrough, Tees Valley
BRONZE – Wendy Clarke, Hartlepool’s Maritime Experience, Tees Valley
BRONZE – Brian Collins, English Heritage

Self-catering/Serviced Apartment of the Year

GOLD - Doxford Cottages, near Alnwick, Northumberland
SILVER – Southlands Farm Cottages, Gunnerton, Northumberland
BRONZE - Hunting Hall, Beal, Northumberland

Small Hotel of the Year

GOLD – Headlam Hall Hotel Spa & Golf, Darlington, Co Durham
SILVER – Langley Castle Hotel, Langley, near Hexham, Northumberland
BRONZE – Seaham Hall Hotel & Serenity Spa, Seaham, Co Durham

Small Visitor Attraction of the Year

GOLD – WWT Washington Wetlands Centre, Tyne & Wear
SILVER – Tynemouth Priory, Tyne & Wear
BRONZE – Archers Jersey Ice Cream, Tees Valley

Sustainable Tourism Award

GOLD – Hunting Hall, Beal, Northumberland
SILVER – Battlesteads Hotel, Northumberland
BRONZE – WWT Washington Wetlands Centre, Tyne & Wear

Taste of North East England

GOLD – Archers Jersey Ice Cream, Tees Valley
SILVER –Seaham Hall Hotel & Spa – The White Room, Seaham, Co Durham
BRONZE – Cream Restaurants Ltd, Tees Valley

Tourism Event of the Year

GOLD – Bupa Great North Run, Tyne & Wear
SILVER –AV Festival 08 – Broadcast, Tyne & Wear
BRONZE – Eat! NewcastleGateshead, Tyne & Wear

Tourist Information of the Centre

GOLD – Peterlee Tourist Information Centre, Co Durham
SILVER – Stanhope Tourist Information Centre, Co Durham
BRONZE – Barnard Castle Tourist Information Centre, Co Durham

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2009 NE Access for All Tourism Award winner: 253 Kb; 2009 NE Access for All Tourism Award winner
2009 NE Business Tourism Award Winner: 193 Kb; 2009 NE Business Tourism Award Winner
2009 NE Outstanding Customer Service Tourism Award winner: 301 Kb; 2009 NE Outstanding Customer Service Tourism Award winner
2009 NE Sustainable Tourism Award Winner: 187 Kb; 2009 NE Sustainable Tourism Award winner
2009 NE Taste of England Gold Award Winner: 214 Kb; 2009 NE Taste of England Gold Award winner
2010 Access for All Tourism Award entry form: 2.2 Mb; Access for All Tourism Award application form 2010
2010 Best Tourism Experience Toursm Award entry form: 2.2 Mb; Best Tourism Experience Tourism Award 2010
2010 Caravan Park and Holiday Village Tourism Award entry form: 2.2 Mb; Caravan Park and Holiday Village application form 2010
2010 Guest Accommodation Tourism Award entry form: 2.2 Mb; Guest Accommodation Tourism Award application form 2010
2010 Large Hotel of the Year Tourism Award (over 35 beds) entry form: 2.2 Mb; Large Hotel of the Year Tourism Award 2010 (over 35 beds)
2010 Large Visitor Attraction of the Year Award (over 50,000 visitors) entry form: 2.2 Mb; Large Visitor Attraction of the Year Tourism Award
2010 Outstanding Customer Service Award entry form: 2.2 Mb; Outstanding Customer Service Award 2010
2010 Self Catering Holidays entry form: 2.2 Mb; Self Catering Holidays Tourism Award 2010
2010 Small Hotel Tourism Award (under 50 beds) entry form: 2.2 Mb; Small Hotel Tourism Award 2010 (under 50 beds)
2010 Small Visitor Attraction of the Year Award (under 50,000 visitors) entry form: 2.2 Mb; Small Visitor Attraction of the Year Award (under 50,000 visitors)
2010 Sustainable Tourism Award entry form: 2.2 Mb; Sustainable Tourism Award 2010
2010 Taste of England Award entry form: 2.2 Mb; Taste of England Award 2010
2010 Tourism Event of the Year entry form: 2.2 Mb; Tourism Event of the Year 2010
2010 Tourist Information Centre of the Year entry form: 2.2 Mb; Tourist Information Centre of the Year 2010
Access Case Study - Discovery Museum: 171 Kb; Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
Access Case Study - Guides and Tours, Tom Keating: 282 Kb; Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
Access Case Study - Locomotion Museum: 291 Kb; Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
Access Case Study - Self-catering, The Hytte: 773 Kb; Access case study for The Hytte self-catering property.
Business Tourism Award: 2.2 Mb; Business Tourism Award 2010
Customer Tally: 19 Kb; An Excel spreadsheet for analysing your customers by age, income, interest and origins
Doc - 2009 NE Large Hotel of the Year Award winner: 185 Kb; 2009 NE Large Hotel of the Year Award Winner
Easy Does It - New Guide to Accessibility for Tourism Businesses: 565 Kb; A new guide for tourism businesses from VisitBritain that looks at easy, practical and low-costs ways to improve the accessibility of your businesses.
Hints & Tips on Entering for 2010 NE Tourism Awards: 165 Kb; Hints & Tips for entering 2010 NE Tourism Awards
Hospitality Assured Flyer: 83 Kb; Hospitality Assured is the quality assurance standard from the Institute of Hospitality. Download this flyer to find out how this customer-focussed standard can help you improve your services and win more custom.
Joining the National Accessible Scheme Leaflet 2010/2011: 3.9 Mb; National Accessible Scheme Leaflet 2010/2011
Quality Planning Grid: 87 Kb; An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
Your Business and Disability Discrimination: 113 Kb; This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.

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