North East England Tourism Awards 2009
Each year the North East England Tourism Awards showcase the best that tourism has to offer in our region.
The wide range of categories reflect the quality, performance and innovation of our tourism sector and give businesses the chance to show how they stand out from the crowd.
The awards form the regional heat of the Enjoy England Awards for Excellence and winners go on to take their place in the national finals to compete alongside the cream of UK tourism.
Award winners and all those taking part benefit hugely from entering for the awards. Find out more about what entering could do for your business by clicking here.
Awards for the 2009 entries were made on October 15th at a high-profile event at the Hilton Hotel NewcastleGateshead on the 15th October 2009. The full list of winners is as follows:
Full list of winners
The full list of winners is here:
Access for All Tourism Award
- GOLD - North Music Trust (The Sage Gateshead), NewcastleGateshead, Tyne & Wear
- SILVER – Calvert Trust, Kielder, Northumberland
- BRONZE – Hedley Hall Cottages, Sunniside, Tyne & Wear
Bed & Breakfast/Guest Accommodation of the Year
- GOLD – The Old School B&B, Newton-on-the-Moor, Northumberland
- SILVER – Chatton Park House B&B, Chatton, Northumberland
- BRONZE – St Cuthbert’s House, Seahouses, Northumberland
Best Tourism Experience
- GOLD – Gateshead Millennium Bridge, Tyne & Wear
- SILVER – Hall Hill Farm, Lanchester, Co Durham
- BRONZE – Calvert Trust, Kielder, Northumberland
Business Tourism Award of the Year
- GOLD - Sunderland Football Club, Tyne & Wear
- SILVER - The Hilton, NewcastleGateshead, Tyne & Wear
- BRONZE – Gisborough Hall Hotel, Guisborough, Tees Valley
Caravan/Holiday Park of the Year
- GOLD - Seafield Caravan Park, Seahouses, Northumberland
- SILVER – Haggerston Castle Holiday Park, Berwick-Upon-Tweed, Northumberland
- BRONZE - Heathergate Country Park – Blue Sky Resorts, Hexham, Northumberland
Large Hotel of the Year
- GOLD – Gisborough Hall Hotel, Guisborough, Tees Valley
- SILVER – The Hilton, NewcastleGateshead, Tyne & Wear
- BRONZE – The White Swan Hotel, Alnwick, Northumberland
Large Visitor Attraction of the Year
- GOLD – Hartlepool’s Maritime Experience, Tees Valley
- SILVER – Bamburgh Castle, Northumberland
- BRONZE – Belsay Hall, Castle and Garden, Northumberland
Outstanding Customer Service Award
- GOLD - Stuart Buglass, The Marriott, Gosforth Park Hotel, Tyne & Wear
- SILVER – Jeffrey Bishop, Thistle Middlesbrough, Tees Valley
- BRONZE – Wendy Clarke, Hartlepool’s Maritime Experience, Tees Valley
- BRONZE – Brian Collins, English Heritage
Self-catering/Serviced Apartment of the Year
- GOLD - Doxford Cottage, near Alnwick, Northumberland
- SILVER – Southlands Farm Cottages, Gunnerton, Northumberland
- BRONZE - Hunting Hall, Beal, Northumberland
Small Hotel of the Year
- GOLD – Headlam Hall Hotel Spa & Golf, Darlington, Co Durham
- SILVER – Langley Castle Hotel, Langley, near Hexham, Northumberland
- BRONZE – Seaham Hall Hotel & Serenity Spa, Seaham, Co Durham
Small Visitor Attraction of the Year
- GOLD – WWT Washington Wetlands Centre, Tyne & Wear
- SILVER – Tynemouth Priory, Tyne & Wear
- BRONZE – Archers Jersey Ice Cream, Tees Valley
Sustainable Tourism Award
- GOLD – Hunting Hall, Beal, Northumberland
- SILVER – The Hilton, NewcastleGateshead, Tyne & Wear
- BRONZE – WWT Washington Wetlands Centre, Tyne & Wear
Taste of North East England
- GOLD – Archers Jersey Ice Cream, Tees Valley
- SILVER – Seaham Hall Hotel & Spa – The White Room, Seahm, Co Durham
- BRONZE – Cream Restaurants Ltd, Tees Valley
Tourism Event of the Year
- GOLD – Bupa Great North Run, Tyne & Wear
- SILVER – AV Festival 08, NewcastleGateshead, Sunderland & Middlesbrough
- BRONZE – Eat! NewcastleGateshead, Tyne & Wear
Tourist Information of the Centre
- GOLD – Peterlee Tourist Information Centre, Co Durham
- SILVER – Stanhope Tourist Information Centre, Co Durham
- BRONZE – Barnard Castle Tourist Information Centre, Co Durham
National winners
Gold winners from each category will go forward to compete in the national awards next year. From the 2008 winners, six went on to take awards in the 2009 Enjoy England Awards for Excellence:
- GOLD: the Hytte, Hexham - Access for All Tourism Award
- GOLD: the Old School - Tourism Website of the Year
- SILVER: The Stables Lodge, Tyne and Wear - Bed and Breakfast/Guest Accommodation of the Year
- SILVER: Seafield Caravan Park, Seahouses, Northumberland -Caravan Holiday Park of the Year:
- SILVER: Café 21, Quayside, Newcastle upon Tyne - Taste of North East England
- SILVER: the Hytte, Hexham - Sustainable Tourism Award
Quick Links
- Access Case Study - Discovery Museum
- 171 Kb
Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
- Access Case Study - Guides and Tours, Tom Keating
- 282 Kb
Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
- Access Case Study - Locomotion Museum
- 291 Kb
Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
- Access Case Study - Self-catering, The Hytte
- 773 Kb
Access case study for The Hytte self-catering property.
- Customer Tally
- 19 Kb
An Excel spreadsheet for analysing your customers by age, income, interest and origins
- Easy Does It - New Guide to Accessibility for Tourism Businesses
- 565 Kb
A new guide for tourism businesses from VisitBritain that looks at easy, practical and low-costs ways to improve the accessibility of your businesses.
- Hints and Tips for Entrants
- 444 Kb
Guidance and instructions for entrants to the 2009 North East England Tourism Awards.
- Hospitality Assured Flyer
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Hospitality Assured is the quality assurance standard from the Institute of Hospitality. Download this flyer to find out how this customer-focussed standard can help you improve your services and win more custom.
- National Accessible Scheme Flyer 2009/10
- 1.4 Mb
This flyer describes VB's National Accessible Scheme, the benefits of joining and how you can have the joining fee waived for 2009/10.
- Quality Planning Grid
- 87 Kb
An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
- Your Business and Disability Discrimination
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This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.
What's New
- Women of tourism 'shine' through(01/28/2010)
- National Accessible Scheme Joining Fee Waived for 2009/10(01/16/2009)
What's New RSS News FeedRaising Quality
- New one stop travel shop for people with access needs(01/21/2010)
- Bring on the Breakfasts(12/14/2009)
- Enter the Countryside Alliance Awards(09/25/2009)
- Being Assessed is Good For Business(09/11/2009)
- 'One Step Ahead' Helps Businesses Adapt for Older Customers(05/28/2009)
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