Access Case Study - Discovery Museum

171 Kb

Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.

Access Case Study - Guides and Tours, Tom Keating

282 Kb

Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.

Access Case Study - Locomotion Museum

291 Kb

Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.

Access Case Study - Self-catering, The Hytte

773 Kb

Access case study for The Hytte self-catering property.

Customer Tally

19 Kb

An Excel spreadsheet for analysing your customers by age, income, interest and origins

Easy Does It - New Guide to Accessibility for Tourism Businesses

565 Kb

A new guide for tourism businesses from VisitBritain that looks at easy, practical and low-costs ways to improve the accessibility of your businesses.

Hints and Tips for Entrants

444 Kb

Guidance and instructions for entrants to the 2009 North East England Tourism Awards.

Hospitality Assured Flyer

83 Kb

Hospitality Assured is the quality assurance standard from the Institute of Hospitality. Download this flyer to find out how this customer-focussed standard can help you improve your services and win more custom.

National Accessible Scheme Flyer 2009/10

1.4 Mb

This flyer describes VB's National Accessible Scheme, the benefits of joining and how you can have the joining fee waived for 2009/10.

Quality Planning Grid

87 Kb

An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.

Your Business and Disability Discrimination

113 Kb

This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.

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