16th January 2009
Categories: What's New
Accommodation providers who are assessed by VisitBritain can now join the National Accessible Scheme without paying the joining fee - a discount of £61.
The National Accessible Scheme is for all accommodation providers - even if you have steps up to the front door and no ground floor bedrooms. An assessor visits your establishment and assesses your accessibility against national standards, then awards you a rating that effectively describes this to customers with impairments. You'll also receive a report and hints and tips on how to become more accessible.
There are many different kinds of impairments - it isn't all about wheelchair users. You can improve your accessibility for customers with hearing, visual, learning or physical impairments in many straightforward and cost-effective ways: better signage, more contrasting decor, a flashing alarm clock and simple customer service techniques such as learning to greet and welcome a deaf customer, reading a menu to a visually impaired customer or providing good literature about local places to visit and eat and drink at that have good accessibility.
If you participate in the scheme you can use the recognised logos in your marketing and you'll also be searchable by accessibility rating at www.visitBritain.com, listed at www.tourismforall.org.uk (the UK's premier site for holiday information for those with access needs) and have an entry in Easy Access Britian, the official guidebook.
Over 27% of the British public have a long-standing health problem or disability, so making your business more accessible opens you up to new customers. Other customers, such as older visitors and those with young children, also benefit too.
All types of accommodation provider can be assessed under the National Accessible Scheme and for 2009/2010, for those who particpate in VisitBritain quality schemes, VB are waiving the joining fee (normally £61). This means you only pay the assessment fee. You can be assessed for mobility, hearing or visual - or all three. To qualify for the offer you must have your Access visit carried out at the same time as your Quality assessment. Your access rating lasts for three years, so you only have to pay for an assessment once every three years.
Accommodation providers who are participants in the AA quality schemes can still join the NAS and enjoy all the benefits, but the joining fee will still apply.
Find out more now by:
2009 NE Access for All Tourism Award winner
2009 NE Business Tourism Award Winner
2009 NE Outstanding Customer Service Tourism Award winner
2009 NE Sustainable Tourism Award winner
2009 NE Taste of England Gold Award winner
Access for All Tourism Award application form 2010
Best Tourism Experience Tourism Award 2010
Caravan Park and Holiday Village application form 2010
Guest Accommodation Tourism Award application form 2010
Large Hotel of the Year Tourism Award 2010 (over 35 beds)
Large Visitor Attraction of the Year Tourism Award
Outstanding Customer Service Award 2010
Self Catering Holidays Tourism Award 2010
Small Hotel Tourism Award 2010 (under 50 beds)
Small Visitor Attraction of the Year Award (under 50,000 visitors)
Sustainable Tourism Award 2010
Taste of England Award 2010
Tourism Event of the Year 2010
Tourist Information Centre of the Year 2010
Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
Access case study for The Hytte self-catering property.
Business Tourism Award 2010
An Excel spreadsheet for analysing your customers by age, income, interest and origins
2009 NE Large Hotel of the Year Award Winner
A new guide for tourism businesses from VisitBritain that looks at easy, practical and low-costs ways to improve the accessibility of your businesses.
Hints & Tips for entering 2010 NE Tourism Awards
Hospitality Assured is the quality assurance standard from the Institute of Hospitality. Download this flyer to find out how this customer-focussed standard can help you improve your services and win more custom.
National Accessible Scheme Leaflet 2010/2011
An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.