Tourism is Changing
If you haven't already read What every business needs to know then read it now.
Changing trends have delivered a number of new challenges to the UK tourism industry (in addition to all our usual ones like the weather, a strong pound and, sadly, in more recent years, threats of terrorism). There are three areas that tourism businesses must respond to if they are to succeed. The good news is that the tourism and leisure sector is growing and that businesses that successfully adapt are more profitable, more sustainable and perhaps even more rewarding to run. The three areas are:
In this changing climate it is the quality businesses in the quality destinations that are winning the business. But what does being a quality business actually mean, and how do you go about raising quality?
Accessibility Case Study of how the Discovery Museum, South Tyneside became 'accessible for all'.
Accessibility Case Study of how the Tom Keating, blue badge guide and tour services provider, became 'accessible for all'.
Accessibility Case Study of how the Locomotion Museum, Shildon became 'accessible for all'.
Access case study for The Hytte self-catering property.
An Excel spreadsheet for analysing your customers by age, income, interest and origins
Document containing hints and tips for entrants to the North East England Tourism Awards.
An Excel spreadsheet for analysing your business and planning to improve quality. Includes examples of areas, topics and points to consider and the first section has been filled out as an example.
An sample access statement for the imaginary Cherry Tree Cafe.
This factsheet introduces the Disability Discrimination Act and explains the implications for your business. It helps you understand how to successfully comply with the Act, where to get more information and sources of help.