New Customer Service Qualifications for Hospitality Staff and Managers
14th July 2009
Categories: Training & Skills
People 1st, the Tourism, Leisure and Hospitality sector skills council, has launched two new qualifications for customer service staff.
The first is a level two customer service qualification, designed for front of house staff to raise the quality of their understanding, procedures, attitudes, behaviours and approach.
The second, a level three qualification, is aimed at managers and supervisors of customer service staff to help them improve their performance management, coaching, supervision and motivation of customer facing staff.
Both are recognised, certified, one day courses available from September through your local college or training provider. Both courses were developed following extensive research with employers who felt that the lack of skills, approach and understanding in these areas was holding their companies back.
Click here for more information about these courses from People 1st.
Quick Links
- Train to Gain Factsheet
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- Train to Gain 'Sample Menu' of Optional Courses
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Not sure what courses are eligible for Train to Gain that might be of interest to you. This flyer from the NECC gives you a taste of the very wide options.
- Increasing Visitors to Tourist Attractions
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15 October, 9.30 - 5.00pm plus drinks and networking, Natural History Museum, London, £130 + VAT = £149.50.
A one day seminar for tourism authorities, venues and visitor attractions targeting group and tour business.
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Booking form for the November 2009 RLN breakfast seminar on communicating globally
- RLN November Communicating World Class Flyer
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Flyer for the November Regional Language Network breakfast seminar on communicating globally.
- North East Tourism Skills Brokers
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This factsheet provides details of the Skills Broker Service for tourism business and contact information for our North East Tourism Skills Brokers. Skills brokers can help you identify, meet and fund your training needs, whatever the size of your business.
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